Flexible Delivery Options
Give your customers the freedom to choose when and where to pick up their parcels. With parcel lockers, they can select the most convenient time and location, reducing missed deliveries and boosting overall satisfaction.
Give customers control over the last mile with parcel-locker pickup and flexible collection choices. With OrderNXT, shoppers can choose when and where to pick up their parcels, reducing failed deliveries, lowering costs, and improving post-purchase satisfaction—without adding operational complexity.
Why flexible delivery matters
Fewer missed attempts: Lockers eliminate “not at home” scenarios and re-delivery loops.
Happier customers: People collect on their schedule—before work, during lunch, or late evening.
Lower costs: Fewer courier retries and support tickets; clearer, predictable last-mile spend.
Scales across markets: Support for locker networks (e.g., InPost, where available) and standard delivery.
Checkout uplift: Clear options at checkout reduce friction and increase conversion.
What you can offer with OrderNXT
Post-purchase flexibility
Allow switch from home delivery to locker pickup (and vice versa) before the cut-off.
Update tracking pages instantly so customers always know what’s next.
Operational guardrails
Rules to route eligible orders to lockers automatically:
“IF locker available → InPost; ELSE cheapest tracked service.”Weight/size and destination checks to avoid ineligible shipments.
Sync selected locker details back to the order and label—no manual typing.
Returns via lockers
Pair with the Branded Return Portal so customers can drop returns at lockers, with labels and instructions issued automatically.
Customer experience highlights
Choice & convenience: pick the most suitable locker.
Reminders & expiry safety: automatic nudges before pickup windows expire.
Accessibility: mobile-friendly flow, clear instructions, brand-matched visuals.
Built for operations
Two-way sync with your channels (e.g., Shopify, Allegro) for delivery method and tracking.
Multi-carrier support alongside home delivery (DHL, DPD, InPost, GLS, FedEx, UPS, USPS, Poczta Polska, Hellmann, region permitting).
FAQs
Which carriers and lockers do you support?
Locker availability depends on region and carrier networks (e.g., InPost). Standard home/business delivery remains fully supported.
Does this increase complexity for the team?
No. Locker choice and metadata sync into the order; labels and instructions are generated automatically.
How do returns work with lockers?
Use the Branded Return Portal to issue locker-compatible labels and instructions where supported.
