Branded Return Portal

Turn returns into a smooth, on-brand experience. With OrderNXT, your customers create return requests in a self-service portal that matches your logo and colors. Your rules then auto-approve, reject, or issue labels (including “keep item & refund” where appropriate). Status updates are visible end-to-end—no tickets, no emails back-and-forth.

Why brands choose OrderNXT for returns

• Fully branded portal – your logo, colors and tone for a consistent post-purchase experience.

• Rules that do the work – auto-decide based on return window, condition, price and more.

• Instant labels – generate return labels automatically; support parcel lockers where available (e.g., InPost).

• Real-time visibility – customers track progress; your team sees every step with an audit trail.

• Lower support load – fewer “where is my return?” tickets and less manual data entry.

• Plugged into operations – sync decisions to your store and route items back to the right warehouse.

What your customers see

• Simple request form tied to their order—no account juggling.

• Clear outcomes (approved / rejected / keep item & refund) shown immediately when rules match.

• Automatic label or instructions (drop-off, pickup, locker), plus live status until completion.

What your team gets

• Policy controls you can trust: windows (e.g., 30 days), conditions, price thresholds.

• Operational presets for addresses, carriers, and warehouse routing—no re-typing.

• Exception handling with clear reasons and quick actions (change method, re-issue label, cancel).

• Analytics to spot top return reasons, costs by carrier, and SLA performance.

Configure powerful return rules

Examples you can set in minutes:

• Window & condition: Within 30 days and unused → auto-approve; else reject with message.

• Order value: <€15 → keep item & refund (no label).

• Return Reasons: If the return status is Damaged Products → auto-approve / keep item; else generate return label

Return methods supported

• Prepaid return labels (standard printers or thermal formats).

• Parcel locker returns where carriers provide them (e.g., InPost).

• Drop-off instructions when label isn’t needed or policy dictates “keep item.”

International & documents

For cross-border returns, OrderNXT can auto-generate customs documents (e.g., commercial invoice, CN23/CP71) from order data to speed processing and reduce errors—supporting EU/non-EU flows and paperless trade where available.

How it works

1. Company Settings– upload logo, choose brand color.

2. Return Settings – set windows, conditions, methods and outcomes.

3. Share your link – add it to order emails or your help center.

4. Customers submit – rules decide; labels/instructions are issued automatically.

5. Track & sync – status updates and tracking flow to OrderNXT and your sales channel.

Built for real operations

• Two-way sync with your store for statuses and notes.

• Audit trail & permissions for reliable, compliant handling.

• Warehouse-ready presets so returns route to the right site with the right paperwork.

• Cost controls by carrier/method; compare outcomes and optimize.

FAQs

Can I customize the portal to match my brand?
Yes—logo, colors and copy are fully brandable.

Can the portal auto-approve or reject?
Yes—rules can auto-approve, reject, issue labels, or allow keep item & refund based on your policy.

Do you support parcel locker returns?
Yes, where carriers provide locker services (e.g., InPost). You can route to lockers automatically with rules.

Do you handle international paperwork?
Yes—commercial invoices and CN23/CP71 can be generated from order data for cross-border returns.

Does it sync back to my store?
Yes—return statuses and notes can sync to supported channels (e.g., Shopify, Allegro).